Malls set up sessions to improve service
It takes employees with a good attitude and a lot of motivation to keep customers coming back. Several malls around Michigan are trying to improve customer service skills with sessions for their staff members to learn how to better the mall environment.CBL & Associates Management Inc., an umbrella business that manages several malls, including the Meridian Mall in Okemos, the Fashion Square Mall in Saginaw, the Midland Mall in Midland and The Lakes Mall in Muskegon, recently asked for Michigan Works services to better the quality of employees.The sessions will work to improve the performance of the hourly employee up to the highest manager of the retail stores.We had very, very good feedback, said Cindy Leyrer, Capital Area Michigan Works workforce development consultant.