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REHS ups laundry importance with new, improved services

September 22, 2013

With free, unlimited laundry services now offered on campus, Residence Education and Housing Services, or REHS, is upping the ante again with new technology to notify officials when the machines aren’t working.

REHS collaborated with the laundry services company WASH during the summer to provide students with an app that would allow students to notify the company in case a washer or dryer has a defect. The idea received the support of the Residence Halls Association, or RHA, which is currently working on providing REHS with student feedback on the application, said RHA President Zachary DeRade.

If students download the Fixlaundry app, they can easily take a picture of the barcode on the washer or dryer and send a notification to WASH. The notification would then go directly through the company’s communications office and they would get it repaired within 24 hours.

“Last year, students had to go to the Service Center and report the problem, which wasn’t very effective,” REHS Associate Director for Facilities Paul Manson said.

Students also can report the defect by going to the Fixlaundry website or directly call the company. All information is provided on flyers in laundry rooms across campus.

The university also has been providing students with a laundry e-mail notification service to let them know when to come pick up their laundry.

Students can go on the eSuds website and enter their e-mail to get a notification when a washing machine is available or when their wash or dry cycles are complete.

Law student Alannah Buford said laundry tends to be “more of a hassle than a necessity, especially around finals time.”

She said an e-mail notifying her that her clothes are ready for pick up would remove one more worry that she would face while studying.

This also is the first year that MSU provides students living on-campus with a free laundry service. REHS Assistant Director of Communications Ashley Chaney said in a previous interview the organization is using the new free laundry service as a tool to keep students living on-campus. The new free laundry service will not raise tuition or housing costs.

DeRade said some students have been confused with how the machine shows a balance when they swipe their student ID to access the washers and dryers.

“That is only how REHS keeps track of how many cycles each student does,” he said, adding that students are not being actually charged.

REHS currently is working on providing University Village with free laundry service as well. DeRade said the goal is to provide residents of University Village with free laundry by the end of the semester.

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