Software upgrade causes sluggish Webmail
Andrea Campain said she wishes MSU Webmail was operating as usual. Right now, Campain said she has several different group projects in the works, all of which use an MSU e-mail account as a main communication form. "It's been really hard to keep up with everything going on in the group project because we can't communicate," the advertising senior said. For the last 10 days, Campain and anyone else who uses Webmail have found themselves waiting longer than normal for the server to load. Due to an upgrade in software this summer, the new e-mail system in use is not working properly at the correct speed, said Rich Wiggins, senior information technologist for Academic Computing & Network Services, adding that network users have called trying to figure out the problem. The system was upgraded in order to increase capacity, but the new server couldn't keep up with the increased amount of traffic during the fall semester. "We anticipated we needed more space to hold the amount of e-mail people are sending and receiving," Wiggins said. He said during mid-mornings and mid-to-late afternoons, he and his team have noticed that Webmail slows down significantly. To fix the problem, the office has been conducting conference calls with the software vendor.